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Long Distance

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Important Information Concerning Your Bill

Payment Procedures

Tear off the remittance sheet and place it, along with your payment, in the retun envelope and mail it to

CBTS, P.O. Box 748001, Cincinnati, OH 45274-8001.

If your payment is not received on the Due Date,a late payment charge of 2.0% will be assessed on your next bill.

Communications concening disputed amounts, including an instrument tendered as full satisfaction of the Debt, must be sent to CBTS P.O. Box 748001, Cincinnati, OH 45274

Billing FAQs

For Frequently Asked Questions go to go.cbts.com/communications-billing-faqs

Complaint Procedure

Call our Business Office if you have any questions regarding your bill, or if you think you have been incorrectly billed within 60 days. A call to our Business Office will initiate a billing review. Invoices for non-regulated services not disputed within 60 days may not be subject to dispute thereafter.

Residence customers can call 513-565-2210 or 1-800-571-6601; Business customers can call 513-566-5050 or 1-800-571-6601. TDD/TTY customers can call 513-381-6580 or 1-800-768-3147.

If, after contacting our Business Office, you are unable to resolve your concern, you may write us at Customer Service Manager, P.O. Box 2301, Cincinnati, OH 45201-0693 or call 513-565-6005 or 1-800-768-3147.

If your complaint is not resolved after you have called CBTS, or for general utility information, residential and business customers may contact the Public Utilities Commission of Ohio (PUCO) for assistance at 1-800-686-7826 (toll free) from 8:00 a.m. to 5:00 p.m. weekdays, or at www.puco.org. Hearing or speech impaired customers may contact the PUCO via 7-1-1 (Ohio relay service).

The Ohio Consumers' Counsel (OCC) represents residential utility customers in matters before the PUCO. The OCC can be contacted at 1-877-742-5622 (toll free) from 8:00 a.m. to 5:00 p.m. weekdays or at www.pickocc.org.

24-hour Service

Visit us anytime at my.cbts.com to view your bill, review your payment history, enter and manage trouble tickets or contact us.

PRIVATE LINE SERVICES

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A carrying charge equal to 1 1/2% will be applied to all outstanding balances.
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Remit To: OnX Enterprise Solutions, Ltd.
Currency: Payment Information:
USD PNC Bank, N.A.
Account Number: 4130196417
ABA Number: 041000124
Swift Code: PNCCUS33
CAD (Wire) Royal Bank of Canada
Account Number: 01084 1000082
Swift ID: ROYCCAT2
CAD (ACH) Royal Bank of Canada
CAD Account: 100-008-2
Transit Number: 01084
Institution: 003
A carrying charge equal to 1 1/2% will be applied to all outstanding balances.
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Bill To:





Terms:
Invoice Number:
Payment Terms:
Shipping Method:
Sales Rep:
Invoice Date:
Purchase Order No:
Customer ID:
Project Name:
Summary for
Invoice Number:
Total Amount Due:
Due By



Business Address: Registered Address:
P.O. Box 62496 2 Lambs Passage
London, UK E14 1GH London, UK EC1Y 8BB
Payment Information:
Currency Account IBAN
GBP 93939359 GB58 BARC 20000093939359
USD 78475188 GB55 BARC 20000078475188
EUR 74838822 GB89 BARC 20000074838822
BACS - 20-00-00 CHAPS - 20-00-00 SWIFT CODE for all Accounts: BARCGB2106P
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A carrying charge equal to 1 1/2% will be applied to all outstanding balances.